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This excerpt from a service technician emphasizes that choosing the correct washing machine settings is crucial for both effectively cleaning clothes and preventing expensive mechanical damage. The speaker warns that the "normal" cycle on most machines is an "eco cycle," which uses the least amount of water and the coolest temperature, making it unsuitable for heavy or full loads. For laundry to genuinely get clean, the clothes must have enough space and water to turn over in the machine, which the eco setting often prevents, leaving excess soap in the garments and causing a loud clanking noise that indicates the machine is struggling. Improperly using the normal setting for heavy items can strain internal components like the gear case and pulley, potentially leading to costly repairs and premature machine failure, making it essential for owners to relearn how to operate their machine by consulting the user manual and utilizing heavier settings for bulky items.